Privacy Policy
Last Updated: 26-Nov-2025
At iWatch CCTV (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with the UK GDPR, Data Protection Act 2018, and all applicable UK laws.
By using our website iwatchcctv.co.uk or our CCTV monitoring and installation services, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of personal data:
1.1 Information You Provide Directly
Name
Email address
Phone number
Address or property location
Service details or enquiries
Billing or invoicing information
Any details voluntarily provided through forms, chats, or calls
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages viewed and visit duration
Cookies and tracking data
1.3 CCTV Footage (If Applicable)
For clients using our CCTV monitoring services, we may access:
Live CCTV footage
Recorded CCTV footage
(This is strictly used for monitoring, crime prevention, and system performance purposes.)
2. How We Use Your Information
We use your information for the following purposes:
To provide CCTV installation & monitoring services
To respond to your enquiries and provide customer support
To book appointments or site visits
To improve website performance and user experience
To send service updates, reminders, or security alerts
To process invoices and payments
For safety, legal, and compliance requirements
We do not sell or share your data with third parties for marketing purposes.
3. Legal Basis for Processing
We process your data under the following legal bases:
Performance of a contract – delivering services you request
Legal obligation – complying with UK laws
Legitimate interest – improving security and service quality
Consent – when you opt in for marketing or communications
4. Sharing Your Information
We may share information only when necessary, including with:
Our technicians, engineers, or monitoring staff
Payment processors
Security partners (for CCTV alerts)
Trusted service providers (hosting, IT, cloud storage)
Legal authorities, if required by law
All partners follow strict confidentiality and data protection standards.
5. Data Storage & Security
We use industry-standard security measures to protect your information, including:
Encrypted communication
Secured servers
Access-controlled monitoring systems
Regular security audits
CCTV footage is stored securely and only for the required duration unless otherwise requested by the client.
6. Data Retention
We retain personal data only as long as necessary for:
Providing ongoing services
Legal or regulatory requirements
Contractual obligations
CCTV footage retention is determined by your system configuration or legal requirements.
7. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction or updates
Request deletion (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, email us at:
support@iwatchcctv.co.uk
8. Cookies
We use cookies to enhance your browsing experience, analyse website traffic, and improve functionality.
You may manage or disable cookies in your browser settings.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.
10. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date.
11. Contact Us
For questions or privacy-related requests:
iWatch CCTV – United Kingdom
📧 support@iwatchcctv.co.uk
🌐 iwatchcctv.co.uk
